| GravadiActivewear.com's Goal Is To Provide The Best Experience Possible With Whatever You Have Purchased! |
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| We Offer Our Customers A 30-Day Refund Guarantee On All Purchases Unless Otherwise Indicated. |
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Damaged returns exchanged for same product only.
NON Damaged returns will incur a 10% re-stocking fee. |
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| Refunds: |
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| All merchandise, unless otherwise indicated, may be returned within 30 days from the original invoice date for a refund. A RMA ( Return Merchandise Authorization ) number is required for all returns. |
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| You may request a RMA number by Clicking on the RMA Request / Status link located in the footer area of this and all other pages of our Web Site. Then enter the "Order Number" of the order that the product you are returning is a part of, and follow the instructions. You can also get the status of an already issued RMA by Clicking this same link. |
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| RMA's can only be issued online. |
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| Shipping Charges: |
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| Shipping Charges are NOT refundable. Customers are responsible for return shipping method and fees. |
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| Physical Damage: |
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| Every product sold by GravadiActivewear.com is inspected for damage before being shipped. |
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| If you receive a product damaged during the delivery process, and, if you notify us ( by phone only - you will be given a delivery damaged RMA number ) within 3 working days ( if possible please notify us immediately ) of receiving the damaged product - we will replace the product at NO additional cost to you. |
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| If you fail to notify us of a received damaged product within 3 working days of receiving of the damaged product - you will bear the responsibility for the damage. |
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| Original Condition: |
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| All products must be returned in their original condition and packaging, with NO obvious signs of use. |
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| 1) |
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NO wearable products will be accepted for return, refund or credit that have been washed or obviously worn. |
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NO underwear or undergarment products that have been opened will be accepted for return, refund or credit. |
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| No returns will be accepted or processed unless accompanied by a valid RMA number. |
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| Please Follow These Simple Steps To Avoid Any Delays: |
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| 1) |
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GET A RMA NUMBER - Before sending any product back, you must have a RMA number. Click on the RMA Request / Status link located in the footer area of this and all other pages of our Web Site. Then enter the "Order Number" of the order that the product you are returning is a part of, and follow the instructions.
RMA numbers are valid for 7 days from the day issued. |
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| 2) |
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PACK IT - Please include a copy of your original invoice. All returned merchandise must be in new and resell able condition. Include all original packing ( original box, packing material, documentation, etc.) Packages returned incomplete or damaged will not be accepted. We reserve the right to refuse returns that do not meet these conditions. |
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| 3) |
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MARK THE BOX - Clearly write your Valid RMA number on the outside of the package. This will speed your return and/or exchange. |
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| 4) |
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SEND IT - All return merchandise must be sent to us pre-paid and insured. Items sent COD, "freight collect" or "third party" will not be accepted. If sent by US Mail, it must be sent registered return receipt and insured. |
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| Send To The Following Address: |
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GravadiActivewear.com |
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2847 John Deere Drive |
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Knoxville, Tennessee 37917 |
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